On arrival

• The apartment will be available from 3.30pm on the day of arrival.
• For any other option, please ask the owners; we are at your disposal and are happy to try to accommodate your needs.
• It is not permitted to exceed the maximum number of people (5) mentioned in the description of the accommodation, including children over 2 years old.
• Additional guests are not permitted.
• The owner reserves the right to admission or to cancel the booking if the rules are not respected.
• This will lead to the payment of the remainder of the rent, in cash on the day of arrival.
• It will include the total price of the first cleaning, which will be 70€.
• The owner will inform you about the nearest places for supplies, places of interest, and show you the apartment, in which you will also find detailed information on what activities Las Negras and its surroundings have to offer.
• The owner agrees to present the accommodation in perfect, clean condition, and to deal with any problems that might arise in the best way possible.
• Please check the accommodation upon arrival. Any defect that you may encounter in the apartment should be pointed out to the owner as early as possible, in order to remedy the situation.
• You can contact the owner with any problems during normal hours, unless it is something urgent.

On departure

• Guests must leave the accommodation before 11am on the day of departure
• If there are any damages to the property the guests must notify the owner, by phone or in person, and always before leaving the apartment, to avoid misunderstandings.
• The guests must return the keys to the suitable location as instructed.
• The guests are responsible for the accommodation and its contents during their stay, and should take care of it and leave it tidy.
• Facilities are kept in perfect order; in case of any damage to the facilities this should be communicated to the owner.
• The owner agrees to pay the costs of any repairs or damage caused by a major fault in services (problems with the mains water, electrical fault, etc.).
• The owner would appreciate any suggestion that could make future visits more pleasant.
• The guests are responsible for keeping the apartment safely locked when they are out. This is very important, please, to avoid the possibility of a burglary or break-in.
• The guests should not partake in any annoying, harmful, dangerous, illegal or unsanitary activities. It is strictly forbidden to have parties, day or night, that could disturb the neighbours.

Pets

• In the event that guests bring a pet, they are responsible for making sure the animal doesn't damage the facilities, and will have to pay the cost if any damages are incurred. They must also be aware that it is their civic and legal responsibility should any action of the pet involve a third party.
• We ask guests to prevents pets from climbing onto beds and chairs.
• The owner will not accept any claim subsequent to the day of departure.

Pool

• It is forbidden for animals and for people with infectious diseases to go in the water.
• Please keep the facilities clean.
• It is prohibited to leave any food around that could attract ants, flies or other creatures.
• It is prohibited to act in any way that disrupts, disturbs or endangers other users (running in wet areas, jumping into the pool violently, using audio devices at an annoying volume, throwing rubbish, etc).
• The person who has rented the apartment is responsible for the correct use of the pool.

IMPORTANT NOTE:
Our house has a phone antenna, which complies with health and safety regulations.
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